At Raagari, we value your trust and aim to ensure every purchase meets your expectations. If you face any issue with your order, our return and refund process is designed to be simple and customer-friendly.
Return Window
Customers may request a return within 7 days of receiving the product.
You can submit a return request anytime during this period through:
- Email: info@raagari.com
- Phone/WhatsApp: (as listed on our website)
Eligible Products
All items sold by Raagari are eligible for return, provided they meet the required conditions.
Condition Requirements
To qualify for a return, the product must be:
- In its original form and packaging
- Unwashed and unused
- Clean (not dirty or damaged)
- With the product tag intact and not removed
Products failing to meet these conditions will not be accepted for return or refund.
Accepted Return Reasons
Returns are accepted only for the following reasons:
- Wrong size
- Manufacturing defect
- Wrong item received
Change-of-mind returns are not accepted.
Refund Method
Once the return is approved and both parties confirm the resolution, our sales representative will request your bank details.
Refunds are processed via bank transfer only.
Return Shipping
Raagari will bear all return shipping costs for eligible returns, both domestic and international.
Inspection Time
Returned items are inspected within 1 business day after arrival at our facility to verify the issue and condition.
International Orders
We accept return requests from both national and international customers.
Please note:
- Processing and transit times for international returns may be longer.
- Refunds are issued only after the product safely arrives and passes inspection.
Return & Refund Communication
All official communication regarding returns and refunds will be made through:
- Email: info@raagari.com
- Official WhatsApp account
Please avoid sharing return information on any other platforms.
Special Notes
Raagari’s pashmina, chyangra wool, and luxury textile items are professionally hand-loomed. Slight natural variations in weave, texture, or color may occur and are considered part of the product’s authentic, artisanal character.