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Last Updated: 11/30/2025

Raagari is committed to protecting your personal information and maintaining full transparency in how we operate. By using our website, placing an order, or interacting with our services, you agree to the practices described in this combined Privacy Policy and Terms & Conditions page.

1. Privacy Policy

1.1 Information We Collect

We collect the following customer information:

• Name
• Phone number
• Email address
• Shipping and billing address
• Billing details (as required during checkout)

1.2 How We Collect Information

Your data may be collected through:

• Website checkout forms
• Display ads and remarketing ads
• WhatsApp communication
• Email signups and newsletter subscription
• Google Analytics 4 (GA4) tracking
• Other analytics and marketing tools integrated with WooCommerce

1.3 How We Use Customer Data

Raagari uses customer information for:

• Processing and delivering orders
• Customer support and communication
• Marketing and promotional campaigns
• Shipping and logistics coordination
• Analytics, insights, and sentiment analysis
• Improving overall website experience and product offerings

1.4 Third-Party Tools & Services

We use the following trusted third-party services:

• Payment gateways
• Google Search Console (GSC) & Google Analytics 4 (GA4)
• Meta Pixel for tracking & advertising
• Brevo and other email-marketing tools
• WooCommerce (eCommerce platform)
• Courier and logistics service providers

These services may access limited customer data only to perform their required functions.

1.5 Cookies & Tracking Technologies

Our website uses cookies and tracking tools such as:

• GA4 analytics
• Meta Pixel
  These tools help us improve user experience, measure performance, and personalize marketing.

1.6 Data Sharing

Customer data is shared only with:

• Courier services for delivery
• Marketing tools for analytics and promotions
  We do not sell or rent your personal data to any third party.

1.7 Data Retention

Customer data is stored indefinitely, unless:

• A system failure or data-loss event occurs
• A customer formally requests deletion or correction of their personal data

1.8 Customer Rights

You have the right to:

• Request correction of your personal information
• Request permanent deletion of your data
  For any such requests, contact us at info@raagari.com.

1.9 Privacy Queries

For privacy-related questions, email us at:
info@raagari.com

2. Terms and Conditions

2.1 About Our Products

Raagari specializes in premium pashmina items including shawls, scarves, wraps, and other luxury textile products.

2.2 Payment Methods

We currently accept:

• eSewa
• Cash on Delivery (COD)

Payment details may change as new payment options are added.

2.3 Shipping Policy

Domestic (Nepal):

Estimated delivery: 1–2 business days
Shipping fees: Included (may vary based on location)

International:

Estimated delivery: Within 1 week
Shipping fees: Included but based on customer location

2.4 Order Cancellation

Customers may cancel their order before shipment.
Once an order is shipped, cancellation is no longer possible, but returns may be requested according to our Return Policy.

2.5 Intellectual Property

All product designs, descriptions, photographs, branding materials, and website content belong exclusively to Raagari.
Copying, distributing, or commercial use without permission is strictly prohibited.

2.6 Product Accuracy & Variations

Pashmina, chyangra wool, and handmade textile items may naturally vary in:

• Color
• Texture
• Weave patterns
  These variations are part of the artisanal craftsmanship and are not considered defects.

2.7 Limitations of Liability

Raagari is not responsible for:

• Shipping delays caused by courier partners or customs
• Misuse or improper handling of products
• Third-party service issues (payment gateways, logistics, analytics tools)
• Technical errors, temporary downtime, or inaccuracies on the website

All purchases are made at the customer’s discretion and understanding.

2.8 Governing Law

Raagari is registered under the Companies Act, 2006 (2063) of Nepal.
Any dispute, claim, or legal issue will be resolved according to Nepal’s legal system and jurisdiction.

2.9 Customer Support

For any concerns, support, or inquiries related to our services, email us at:
info@raagari.com