Last Updated: 11/30/2025
Raagari is committed to protecting your personal information and maintaining full transparency in how we operate. By using our website, placing an order, or interacting with our services, you agree to the practices described in this combined Privacy Policy and Terms & Conditions page.
1. Privacy Policy
1.1 Information We Collect
We collect the following customer information:
- Name
- Phone number
- Email address
- Shipping and billing address
- Billing details (as required during checkout)
1.2 How We Collect Information
Your data may be collected through:
- Website checkout forms
- Display ads and remarketing ads
- WhatsApp communication
- Email signups and newsletter subscription
- Google Analytics 4 (GA4) tracking
- Other analytics and marketing tools integrated with WooCommerce
1.3 How We Use Customer Data
Raagari uses customer information for:
- Processing and delivering orders
- Customer support and communication
- Marketing and promotional campaigns
- Shipping and logistics coordination
- Analytics, insights, and sentiment analysis
- Improving overall website experience and product offerings
1.4 Third-Party Tools & Services
We use the following trusted third-party services:
- Payment gateways
- Google Search Console (GSC) & Google Analytics 4 (GA4)
- Meta Pixel for tracking & advertising
- Brevo and other email-marketing tools
- WooCommerce (eCommerce platform)
- Courier and logistics service providers
These services may access limited customer data only to perform their required functions.
1.5 Cookies & Tracking Technologies
Our website uses cookies and tracking tools such as:
- GA4 analytics
- Meta Pixel
These tools help us improve user experience, measure performance, and personalize marketing.
1.6 Data Sharing
Customer data is shared only with:
- Courier services for delivery
- Marketing tools for analytics and promotions
We do not sell or rent your personal data to any third party.
1.7 Data Retention
Customer data is stored indefinitely, unless:
- A system failure or data-loss event occurs
- A customer formally requests deletion or correction of their personal data
1.8 Customer Rights
You have the right to:
- Request correction of your personal information
- Request permanent deletion of your data
For any such requests, contact us at info@raagari.com.
1.9 Privacy Queries
For privacy-related questions, email us at:
info@raagari.com
2. Terms and Conditions
2.1 About Our Products
Raagari specializes in premium pashmina items including shawls, scarves, wraps, and other luxury textile products.
2.2 Payment Methods
We currently accept:
- eSewa
- Cash on Delivery (COD)
Payment details may change as new payment options are added.
2.3 Shipping Policy
Domestic (Nepal):
Estimated delivery: 1–2 business days
Shipping fees: Included (may vary based on location)
International:
Estimated delivery: Within 1 week
Shipping fees: Included but based on customer location
2.4 Order Cancellation
Customers may cancel their order before shipment.
Once an order is shipped, cancellation is no longer possible, but returns may be requested according to our Return Policy.
2.5 Intellectual Property
All product designs, descriptions, photographs, branding materials, and website content belong exclusively to Raagari.
Copying, distributing, or commercial use without permission is strictly prohibited.
2.6 Product Accuracy & Variations
Pashmina, chyangra wool, and handmade textile items may naturally vary in:
- Color
- Texture
- Weave patterns
These variations are part of the artisanal craftsmanship and are not considered defects.
2.7 Limitations of Liability
Raagari is not responsible for:
- Shipping delays caused by courier partners or customs
- Misuse or improper handling of products
- Third-party service issues (payment gateways, logistics, analytics tools)
- Technical errors, temporary downtime, or inaccuracies on the website
All purchases are made at the customer’s discretion and understanding.
2.8 Governing Law
Raagari is registered under the Companies Act, 2006 (2063) of Nepal.
Any dispute, claim, or legal issue will be resolved according to Nepal’s legal system and jurisdiction.
2.9 Customer Support
For any concerns, support, or inquiries related to our services, email us at:
info@raagari.com